Job description for RESERVATION & GENERAL ADMIN STAFF at ELMINA VILLA MANAGEMENT
RESERVATION & GENERAL ADMIN STAFF
Location: Ungasan , Kuta Selatan Bali
Job Description
- Manage villa reservation processes, from guest inquiries and bookings to confirmation, check-in, and check-out.
- Respond promptly and professionally to guest inquiries via WhatsApp, email, Online Travel Agencies (OTAs), and other communication channels.
- Monitor villa availability and ensure all reservation information is accurate and up to date.
- Follow up with potential guests and assist in converting inquiries into confirmed bookings.
- Monitor and record booking payments, and outstanding balances.
- Maintain accurate reservation records, guest information, occupancy data, and related reports.
- Coordinate with Housekeeping, Engineering, Villa Management, and other operational teams regarding guest arrivals, departures, special requests, and villa readiness.
- Handle general administrative tasks, including document filing, data entry, correspondence, and document management.
- Prepare daily and weekly reservation and administrative reports.
- Assist management with administrative and operational tasks as required.
- Ensure guest and company information is handled accurately and confidentially.
Qualifications
- Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in Hospitality, Tourism, Business Administration, or a related field.
- Minimum 1–2 years of experience in reservations, front office, villa/hotel operations, or general administration.
- Experience in villa or property management is an advantage.
- Good command of English and Indonesian, both written and spoken.
- Excellent communication and interpersonal skills with a friendly and professional attitude.
- Proficient in Microsoft Office and/or Google Workspace, particularly Excel or Google Sheets.
- Strong attention to detail, organization, and time management skills.
- Able to multitask, prioritize responsibilities, and work effectively under pressure.
- Able to work independently as well as part of a team.
- Good problem-solving and customer service skills.
- Responsible, proactive, reliable, and willing to learn.
- Willing to work in a villa/property management environment in Bali.
Preferred Skills
- Experience using Online Travel Agencies (OTAs), such as Booking.com, Airbnb, Agoda, etc.
- Experience handling guest communications and booking platforms.
- Good administrative, reporting, and data management skills.
Position Details
Position: Reservation & General Admin Staff
Employment Type: Full-time
