Job description for Reservation & E-Commerce at PT Awi Jaya Mandiri Berkarya
Key Responsibilities:
Booking Management: Process and confirm reservations via phone, email, and online booking engines accurately and promptly.
Platform Maintenance: Manage and update inventory, rates, and product descriptions on E-commerce platforms and Online Travel Agencies.
Customer Support: Respond to inquiries, resolve issues regarding bookings or orders, and provide high-quality service to ensure customer satisfaction.
Inventory Coordination: Monitor stock levels or room availability to prevent overbooking and ensure all listings are up to date.
Reporting: Track daily sales, booking trends, and platform performance; provide regular reports to management.
Marketing Support: Assist in implementing online promotions, seasonal discounts, and digital marketing campaigns.
Requirements & Qualifications:
Education: [Diploma/Bachelor’s Degree] in Hospitality, Tourism, Marketing, Business, or a related field.
Experience: Minimum [1–2 years] of experience in reservations, e-commerce, or a front-office role.
Technical Skills:
Proficiency in Microsoft Office (Excel is a must).
Experience with Property Management Systems (PMS) or Channel Managers is a plus.
Familiarity with E-commerce backend tools.
Communication: Excellent verbal and written communication skills in [English/Other Languages].
Attitude: Strong attention to detail, ability to multitask in a fast-paced environment, and a problem-solving mindset.
What We Offer:
[Competitive salary and performance bonuses]
[Health insurance/Benefits]
[Opportunities for career growth]
