Job description for Reservation Agent at Djitu Hospitality Solution
We are Hiring Reservation Staff:
Qualification:
- A graduate in tourism, hospitality, management, communications, or a related field.
- Internship experience in the hospitality industry or fresh graduates are welcome to apply.
- Fluent in English, both written and spoken.
- Excellent writing, communication, and interpersonal skills.
- Previous experience as a reservation agent, receptionist, or customer service representative is a plus.
- Communicative, polite, and have good interpersonal skills.
Responsibilities:
- Manage guest reservations and booking inquiries.
- Process bookings, modifications, and cancellations accurately.
- Provide information on rates, availability, and hotel services.
- Maintain reservation records in the system.
- Coordinate with relevant departments to ensure smooth guest experiences.
- Deliver excellent customer service and achieve reservation targets.
