Job description for Resepsionis at SEA PADEL INDONESIA
Job Description – Receptionist
Company: PT. SEA PADEL INDONESIA
Location: Karawaci, Indonesia (Work From Office)
Role Overview
The Receptionist will be the first point of contact for members, guests, and visitors at the club. This role is responsible for managing front desk operations, assisting customers with bookings and inquiries, and ensuring a welcoming and professional environment. The Receptionist will support daily administrative tasks and help ensure smooth coordination between customers, coaches, and the operations team.
This role requires a friendly, organized, and service-oriented individual who can handle multiple tasks while maintaining excellent customer service standards.
Key Responsibilities
1. Front Desk & Customer Service
Greet and welcome members, guests, and visitors in a friendly and professional manner.
Handle inquiries about bookings, programs, events, and club facilities.
Assist customers with court reservations, schedules, and payments.
Ensure a positive customer experience at all times.
2. Administrative Support
Manage daily booking records and customer data.
Handle incoming calls, messages/whatsapp, and emails related to reservations and general inquiries.
Maintain accurate records of transactions and daily activities.
Support the operations team with basic administrative tasks.
3. Operational Coordination
Coordinate with coaches and operations team regarding court schedules and activities.
Assist in managing daily club operations to ensure smooth service delivery.
Report operational issues or customer concerns to the supervisor.
4. Facility & Front Desk Management
Ensure the reception and waiting area remain clean, organized, and presentable.
Monitor visitor flow and assist with basic facility guidance.
Support event or program check-ins when required.
