Job description for Resepsionis at Resting Koala Spa
CV Dua Mutiara Spa, nestled in the vibrant heart of Kuta Selatan, Kabupaten Badung, Bali, is a renowned destination for relaxation and rejuvenation. With a growing reputation for excellence in spa services, we are excited to welcome a dynamic and enthusiastic Front Desk Receptionist to our team. This position offers an exceptional opportunity to contribute to the seamless operation of our spa, ensuring guest satisfaction and enhancing their overall experience. Join us in creating memorable moments for our guests while enjoying a supportive work environment and the chance to grow professionally.
As a Front Desk Receptionist at CV Dua Mutiara Spa, you will play a pivotal role in the day-to-day operations of our reception area. Your responsibilities will include:
- Greeting and assisting guests upon arrival, providing them with accurate information about spa services, amenities, and local attractions.- Managing reservations and scheduling appointments, ensuring all bookings are handled efficiently and courteously.
- Handling inquiries and complaints with a friendly and professional demeanor, addressing concerns promptly and effectively.
- Assisting with conference and hotel reception duties, ensuring smooth coordination of events and guest accommodations.
- Maintaining detailed records and reports, utilizing Microsoft Office tools to keep all documentation organized and up-to-date.- Supporting the team in maintaining a welcoming and inviting atmosphere, contributing to the overall guest experience.
We are seeking candidates who meet the following qualifications:
- A Senior or Vocational High School diploma or equivalent qualification.
- Between 1 to 3 years of experience in a similar role, demonstrating a solid foundation in customer service and reception consultation.- Strong skills in customer service, reception consultation, problem-solving, customer engagement, and the ability to handle multiple tasks efficiently.
- Proficiency in Microsoft Office applications.
- Excellent communication and interpersonal skills, with a warm and approachable personality.
- Ability to multitask and work well under pressure, ensuring a high standard of service and attention to detail.
- Flexibility to adapt to changing needs and contribute positively to the team's success.
If you are passionate about hospitality and eager to join a vibrant and supportive team, we encourage you to apply. At CV Dua Mutiara Spa, we value diversity and are committed to fostering a positive work environment where each member contributes to our collective success. Apply today and become part of our journey towards excellence!
