Rental Operations Staff

We are looking for a responsible, proactive, and detail-oriented Motorcycle Rental Operations Staff to support the daily rental operations of Motor Adventure Bali (MAB).

This role is primarily responsible for ensuring that motorcycles and rental equipment are properly prepared, handed over, returned, and ready for the next rental. You will also support motorcycle delivery and pick-up, vehicle condition checks, operational documentation, and coordination with the Reservation, Operations, and Maintenance teams.

This is a hands-on operational role that requires you to work both at the rental location and in the field.

Responsibilities

Motorcycle Rental Operations

• Prepare motorcycles and rental equipment according to the daily rental schedule.

• Ensure motorcycles are clean, properly equipped, and ready before customer handover.

• Assist with the motorcycle handover and return process.

• Conduct basic checks of motorcycle condition before and after each rental.

• Document the condition of motorcycles through photos and operational records.

• Check helmets, luggage, phone holders, and other rental equipment before and after use.

• Report any damage, missing equipment, mechanical issues, or other irregularities to the Team Leader or relevant team.

• Coordinate with the Maintenance team regarding motorcycles that require inspection, repair, or servicing.

• Ensure returned motorcycles are properly processed and prepared for their next rental.

Delivery & Pick-up

• Perform motorcycle delivery and pick-up according to the assigned schedule.

• Transport motorcycles safely between the rental location, customer locations, hotels, airports, and other designated locations.

• Assist with motorcycle transfers between operational locations when required.

• Ensure all required rental equipment and documents are delivered together with the motorcycle.

• Use navigation applications such as Google Maps to plan and complete delivery and pick-up activities efficiently.

• Maintain proper documentation for completed deliveries and pick-ups.

Rental Administration & Documentation

• Record motorcycle handover and return information accurately.

• Update motorcycle availability and operational status when required.

• Maintain records of motorcycle condition, equipment, mileage, fuel level, and other relevant information.

• Assist with rental documentation and operational checklists.

• Ensure operational records are complete and submitted to the relevant team.

• Report discrepancies or operational issues promptly.

Operational Support

• Coordinate closely with the Reservation Team and Team Leader regarding daily rental schedules and operational requirements.

• Assist the team with customer communication through WhatsApp or other communication channels when required.

• Provide basic operational assistance to renters during motorcycle handover, return, or other rental-related situations.

• Assist with customer requests that require on-ground operational support.

• Support one-way rental and other motorcycle logistics when assigned.

• Assist other team members with daily operational tasks when required.

• Maintain motorcycles, equipment, and operational areas in a clean and organized condition.

• Follow all company procedures related to motorcycle handling, safety, rental operations, and customer service.

Requirements

• Minimum Senior High School / Vocational High School (SMA/SMK) or equivalent.

• Previous experience in motorcycle rental, automotive, logistics, tourism, hospitality, delivery, fleet operations, or a similar operational role is preferred.

• Valid SIM C is required.

• Comfortable riding and handling motorcycles as part of daily work.

• Basic knowledge of motorcycles and motorcycle equipment.

• Able to perform basic motorcycle condition checks and identify obvious issues that need to be reported.

• Able to use Google Maps, WhatsApp, and other digital tools for daily operations.

• Basic computer skills and familiarity with Microsoft Office or Google Workspace.

• Good communication and coordination skills.

• Responsible, honest, disciplined, and detail-oriented.

• Able to work independently and as part of a team.

• Physically fit and comfortable performing hands-on operational tasks, including moving and preparing motorcycles and equipment.

• Able to work outdoors and travel to customer locations as required.

• Willing to work according to operational schedules, including weekends and public holidays when required.

Preferred Qualifications

• Previous experience working in a motorcycle rental or automotive business.

• Familiarity with Bali roads, hotels, tourist areas, and major destinations.

• Basic understanding of motorcycle maintenance and common motorcycle issues.

• Experience handling motorcycle delivery and pick-up.

• Experience with vehicle inspection or fleet operations.

• Experience working with rental agreements, vehicle handover/return procedures, or similar operational documentation.

• Basic English communication skills.

• Experience working with international customers or in a tourism-related environment.

What We Offer

• Competitive salary based on experience and qualifications.

• BPJS Kesehatan & BPJS Ketenagakerjaan.

• THR in accordance with applicable regulations.

• Training and operational knowledge development.

• Professional and international working environment.

• Opportunities for career growth and development.