Job description for Receptionist at Wanderlands Group
Major Responsibilities :
1. Be knowledgeable of the local areas, restaurants and theater/musical and cultural events.
2. Able to provide assistance at all times for airlines, car rental, transportation directions, office services, safe guest activities spots and places of interests.
3. Be able to arrange baby sitter services, arrange presents upon guests’ requests.
4. Maintain repeat guests’ loyalty programs and handle all VIP and high paying guests.
5. Perform the first AID assistant and be responsible for handling guests’ complaints. Make sure it is not going wider by providing the solution as of guest’s concerns within the prompt time framed.
6. Be updated about daily hotel operations, daily event, bulletin boards and ensure with any changes towards the procedures and events.
