Job description for Receptionist at PT. Semarang Indonusa Pratama (Marabunta Resto & Bar)
Qualifications:
Male/female
High school, diploma or equivalent ( hospitality background preferred )
Minimum 1 - 2 years of experience as Receptionist or Front Desk Staff
Experience in FNB is an advatages
Able to speak English ( conversation level preferred )
Good teamwork
Good communication & interpersonal skills
Service oriented, polite & well groomed
Able to work in fast paced environment
Jobdesc:
Draw up client bookings for tables and ensure that tables are set before clients’ arrival
Manage the front desk by receiving incoming calls, greeting and attending to customers
Inform guests about the availability of tables and direct them to the tables
Keep records of guests who visit the restaurant
Assist customers with answers to queries, and proffer solutions to issues within your capacity
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
Ensure that clients make payment for services before they exit the restaurant
Keep clear records of payments received and make detailed notes of balance payments
Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
