RECEPTIONIST/FRONT OFFICE - LASH & NAIL SPA

At Treat Lash & Nail Spa, we believe in treating people well—through Premium Nail and Lash Treatments, and Hand-Embroidered Fashion Pieces made in Sumba.

We’re more than a beauty destination; we curate Unique Nail Textures, offer effective Lash Treatment, create memorable Nail Spa experiences, and also, bringing people together through the treatment and shopping sessions. We are here to serve a relaxing retreat in the midst of people's daily hustle.

We’re looking for a warm, professional, and service-minded Front Office/Receptionist to be the face of our guest experience. If you’re passionate about hospitality and love creating welcoming spaces, join a brand that values beauty, care, and community. Help us make every visit feel special—where every detail matters and every guest feels truly treated.

Responsibilities:

• Greet guests warmly in person and via chat, respond to inquiries professionally, and direct matters to the appropriate team when needed.

• Provide accurate information about Treat's treatments, pricing, and aftercare.

• Manage bookings, guest requests, and complaints with caring, friendly and courteous manners, always offering thoughtful solutions.

• Schedule appointments and manage Treat's calendar with attention to detail.

• Assist throughout the guest journey—from arrival, serving drinks, assigning treatments to Nail & Lash Technicians, and payment handling, to ensuring a positive post-treatment experience.

• Promote and explain Treat's Membership Program.

• Coordinate with Nail & Lash Technicians and other team members to ensure seamless guest experiences.

• Maintain cleanliness and tidiness in overall space.

• Complete and submit required daily, weekly, and monthly reports and checklists.

• Stay updated on new treatments, products, and special events.

Requirements:

• Strong willingness to learn and grow with guidance.

• Minimum 2–3 years of experience in a Front Office, Receptionist, or Customer Service role—experience in a Hospitality or Hotel environment is preferred.

• Problem-solving ability and capability to manage unexpected situations

• Strong verbal and written communication skills in English.

• High School Diploma (or equivalent); additional Hospitality or Customer Service Training is a plus.

• Well-presented and professional appearance & demeanor.

• A warm, friendly and helpful attitude, with a genuine passion for providing outstanding customer service.

• Strong communication skills, able to handle diverse guest needs and resolve issues & complaints with grace.

• Collaborative mindset to work effectively with team members from various departments.

• Flexibility to work in a dynamic setting, including weekends and public holidays.