Job description for Receptionist / Customer Service at Asosiasi Sistem Pembayaran Indonesia (ASPI)
About the role
Frontliner role receiving and serving guests, members, and stakeholders professionally. Managing telephone calls, emails, letters, and other communications. Handling inquiries, information requests, and complaints related to products, services, and operations connected to ASPI and payment systems. Coordinating with relevant work units to ensure resolution of inquiries and complaints in a timely manner. Recording, monitoring, and reporting on inquiries and complaints received. Supporting the organization of meetings, seminars, workshops, and other ASPI activities, including meeting room usage. Executing administrative tasks and front office management.
Key responsibilities
- Serve as frontliner in receiving and serving guests, members, and stakeholders professionally
- Receive and manage telephone calls, emails, letters, and other communications
- Handle inquiries, information requests, and complaints related to products, services, and operations
- Coordinate with relevant work units to ensure timely resolution of inquiries and complaints
- Record, monitor, and report on inquiries and complaints received
- Support organization of meetings, seminars, workshops, and other ASPI activities
- Execute administrative tasks and front office management
About you
- Proficient in English (active)
- Minimum D3/S1 education
- Minimum 2 years experience as Receptionist, Customer Service, Contact Center, Front Office, or similar position in banking or fintech industry
- Good communication skills
- Friendly demeanor, and strong interpersonal skills
- Able to handle complaints and resolve problems effectively
- Able to operate Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Able to work independently and in teams
- Understanding of customer service and complaint handling fundamentals
