Real-Time Floor Monitoring - Yogyakarta

Mitracomm Ekasarana (Head Office Jakarta)

Company prefers not to disclose

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Skills

Customer Service

Customer Support

Rtfm

Real-time Floor Monitoring

Teamwork

Microsoft Office

Problem Solving

Job Benefits

Health Insurance

Work Insurance

Career Path

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Job description for Real-Time Floor Monitoring - Yogyakarta at Mitracomm Ekasarana (Head Office Jakarta)

RTFM mengoperasikan Scheduling, Forcasting, AUX, Reporting, dan Monitoring, para Agent Contact Center Bank

Kualifikasi :

- Pendidikan minimal S1 semua jurusan

- Memiliki pengalaman kerja sebagai RTFM minimal 1-2 tahun di layanan operasional contact center

- Dapat mengoperasikan komputer (ms office, excel dan power point)

- Memiliki kemampuan komunikasi dan kerja sama tim yang baik

- Terbiasa dengan bekerja system deadline

Jobdesk :

- Melakukan pengawasan secara real time atas semua layanan yang ada di Operasional Contact Center dalam melayani/menangani traffic call.

- Melakukan pengecekan kehadiran, keterlambatan dan temuan apakah ada ketidaksesuaian di semua layanan yang ada di Contact Center

- Menjalankan Action Plan/Recovery Plan saat terjadi peningkatan call

- Membaca & menginterpretasikan kondisi real time dari laporan tools per interval.

- Membantu pencapaian target Service Level (SL) baik itu per interval maupun per hariannya.

- Berusaha mencapai target kinerja yang ditetapkan

Mitracomm Ekasarana (Head Office Jakarta)

Outsourcing/Offshoring

5001 - 10,000 employees

PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has three divisions.

MitraComm Ekasarana Channel Solution, a technology service provider and systems integrator specializes in electronic transaction services, provides various channel solution services such as; electronic voucher reload, SMS & Messaging gateway, SMS/Mobile Banking solutions, includes e-payment and auto-access to the financial industry.

Office address

Jl Dr Ide Anak Agung Gde Agung Kav E.3.2 No 1 , Gedung The East, Jakarta Selatan

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