Quality Assurance
IDR2,900,000 - 3,500,000/Month
Part-Time · On-site
Minimum Bachelor’s Degree
1 - 3 years of experience
This job was closed
Job Requirements
On-site
1 - 3 years of experience
Minimum Bachelor’s Degree
This job post is managed by
Online 6 hours ago
Skills
Job description for Quality Assurance at Mitracomm Ekasarana (Head Office Jakarta)
QUALITY ASSURANCE PERBANKAN
Jobdesk :
Meng-evaluasi dan menilai kualitas layanan apakah sudah sesuai dengan standar yang ditetapkan ataukah tidak/belum, dalam menilai suatu interaksi antara Agent & Pelanggan perlu adanya suatu akurasi yang tinggi apakah interaksi tersebut berformat voice ( suara ) atau text ( digital ).
Membantu interview new-agent, membantu proses learning & development, membantu membuat business process, melakukan customer survey dengan baik jam kerjanya, tipsnya adalah dengan membuat to-do list apa yang belum, sedang dan sudah dicapai.
Requirements:
Maksimal usia 35 tahun.
Minimal Pendidikan S1 semua jurusan.
Memiliki Pengalaman kerja sebagai Quality Assurance (QA) Call Center Perbankan minimal 1tahun (diutamakan di bidang perbankan digital).
Memiliki kemampuan membuat laporan dan coaching.
Memiliki kemampuan Ms Office .
Memiliki kemampuan analisa yang baik.
Penempatan kerja di Yogyakarta.
Benefit :
Salary : Rp 2,900.000 s.d Rp 3,500.000
Tunjangan BPJS Tenagakerja, Kesehatan dan Pensiun
Janjang Karir
About the company
PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has three divisions.
MitraComm Ekasarana Channel Solution, a technology service provider and systems integrator specializes in electronic transaction services, provides various channel solution services such as; electronic voucher reload, SMS & Messaging gateway, SMS/Mobile Banking solutions, includes e-payment and auto-access to the financial industry.
Office address
Jl Dr Ide Anak Agung Gde Agung Kav E.3.2 No 1 , Gedung The East, Jakarta SelatanGlints Safety Tips
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