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Quality Assurance Desk Collection

Rp5,000,000 - 6,000,000/Month
Contract · On-site
Minimum Bachelor’s Degree
1 - 3 years of experience

Job Requirements

On-site
1 - 3 years of experience
Minimum Bachelor’s Degree

Skills

Data Collection

Negotiation Skills

Risk Management

Customer Service

Job Benefits

Work Insurance

Health Insurance

Perform Bonus

THR

This job post is managed by

DD
Dani Dovan Hutajulu

Job description for Quality Assurance Desk Collection at PT Fintech tech Indonesia

Requirements

  • Minimum 1–2 years of experience as a QA Collection in a fintech or financial services company.
  • Strong understanding of collection processes, call monitoring, and quality assurance.
  • Good analytical skills with the ability to identify performance gaps and provide actionable feedback.
  • Familiar with QA scorecards, SOPs, and compliance standards.
  • Proficient in Microsoft Excel/Google Sheets.
  • Excellent communication and coaching skills.

Job Description

  • Monitor and evaluate collection calls to ensure compliance with company SOPs and quality standards.
  • Provide timely feedback and coaching to Collection Agents to improve performance.
  • Prepare QA reports and identify trends, root causes, and improvement opportunities.
  • Ensure adherence to regulatory requirements and internal policies.
  • Collaborate with Team Leaders and Training teams to improve overall collection quality.
About the company
PT Fintech tech Indonesia
Financial Services
201 - 500 employees

Finture is a credit-first challenger bank reshaping Southeast Asia’s financial landscape. With a focus on technology-driven innovation, we are redefining how consumers access and utilize credit through smart, seamless, and flexiblefinancial solutions. In Indonesia, Finture has secured top-tier financial licenses, including E-money PJP1, Credit-QRIS, and Financial Innovation licenses, positioning itself as a major player in the country’s evolving digital finance sector. As the first fintech company officially partnered with VISA in Indonesia, Finture is at the forefront of expanding credit accessibility and modernizing payment experiences. At the core of Finture’s ecosystem is YUP, an advanced credit payment platform designed to integrate seamlessly into everyday transactions. Through partnerships with VISA and leading local financial institutions, YUP delivers a modern credit card experience, offering users greater flexibility, security, and convenience. Whether shopping online or in-store, YUP enables a truly borderless credit payment experience—allowing users to pay effortlessly wherever POS terminals or QRIS are accepted. YUP goes beyond traditional credit payments by offering Indonesia’s most extensive rewards ecosystem. With exclusive partnerships spanning 100+ leading international and local brands, including MAP, KFC, Häagen-Dazs, and Burger King, users benefit from personalized discounts, special offers, and a robust loyalty program that turns everyday spending into valuable rewards. At Finture, we believe that young consumers deserve access to responsible, efficient, and innovative credit solutions. Our mission is to build YUP into the largest digital credit card bank in Southeast Asia, empowering the next generation with smarter, more accessible financial tools. As we continue to drive financial innovation, Finture remains committed to leveraging technology, expanding financial access, and redefining the future of credit—one step at a time.

Office address

Address: Indonesia Stock Exchange, Tower II, 15th Floor, SCBD, Jakarta, Indonesia

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Quality Assurance Desk Collection