Quality Assurance Customer Service

PT Polaris Semesta Global

Rp2,500,000 - 3,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

Less than a year of experience

This job was closed

Job Requirements

On-site

Less than a year of experience

Minimum Associate Degree

19-32 years old

Skills

Customer Service

Microsoft Office

Outbound Call

Job Benefits

Health Insurance

Perform Bonus

Work Insurance

This job post is managed by

HRD PT Polaris Semesta Global

Premium Employer

Job description for Quality Assurance Customer Service at PT Polaris Semesta Global

Requirement:

1. Pendidikan min D3 semua jurusan

2. Usia max 32th

3. Pengalaman sgb quality assurance di bidang BPO min 1th

4. Memahami standart kualitas layanan (SCAT, AHT, FCR)

5. Memiliki kemampuan analisis dan evaluasi yang kuat

6. Mampu memberikan feedback secara objektif dan membangun

7. ⁠Bersedia Shifting

Job Description:

1. Memonitoring dan evaluasi interaksi customer service

2. Membuat laporan penilaian kualitas dari hasil sampling yang dilakukan

3. Memberikan feedback dan coaching kepada stadd customer sercie yang dirasa kurang

PT Polaris Semesta Global

51 - 200 employees

PT. Polaris Semesta Global merupakan perusahaan yang bergerak di bidang Jasa Business Process Outsoursing ( BPO ), Back Office Administration dan Collection.

PT. Polaris Semesta Global selalu menyediakan tenaga kerja berpengalaman dan terpercaya serta Sistem yang canggih dan mudah implementasinya dalam mengurus kebutuhan Manajemen Anda serta memiliki database ekstensif pekerja terampil yang tersedia dan dapat mulai bekerja dalam waktu singkat.

Office address

Jl. Ir Soekarno , Kecamatan Grogol (Sentra Niaga Solo Baru ), Sukoharjo, Jawa Tengah, Indonesia 57552

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