Quality Assurance (Chinese Speaking)

iTechwx Limited Company

₫20,000,000 - 24,000,000/Month

Computer & Software

Full-Time · On-site

Minimum Bachelor’s Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Bachelor’s Degree

Skills

Defect Management

Automation Testing

Quality Assurance

QA Testing

Job Benefits

Training/Certification

Career Path

Laptop Provided

Flexible Hours

Work Insurance

This job post is managed by

Thuy Pham

Job description for Quality Assurance (Chinese Speaking) at iTechwx Limited Company

COMPANY INTRODUCTION

We are, iTechwx, established in mid-2022, with over 1500 employees across 4 offices within Ho Chi Minh City and Hanoi. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

YOU WILL:

You will:

• Regularly review the backlog of agents to find out potential compliance issues/case handling issues/process issues, report to leadership team in a timely manner.

• Make recovery call for risky cases to minimize high-risk cases to drive CSAT.

• Monitor, evaluate and / or audit samples of inbound and/or outbound calls and other contact methods including non-voice.

• Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies.

• Support management focus on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.

• Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined.

• Be responsible for physical compliance audits and maintain zero compliance issues in the team.

Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required

(statistical, Drivers, Attributes, etc.)

Key Measure:

• Successful implementation of process improvements

• A common quality language regarding processes and improvements used in the organization

• Knowledge of key principles of quality management distributed in the organization

OUR IDEAL CANDIDATES:

• Proficient in Chinese (4 skills) (Advanced level)

• Have at least 1-year experience in QA in BPO, Contact center, Customer Service industry.

• Customer service mindset

WHY US?

• Salary at 100% during the probationary period

• 90% contribution of the gross salary to social insurance

• 20 days leave (12 days of annual leave and 8 days of sick leave)

• Training will be offered

• Full working equipment will be provided Annual Health Checkup

• Activities: Birthday party, Employee engagement activities.

OTHERS:

• Working time: 8:00 AM – 5:00 PM, 5 shifts/week

iTechwx Limited Company

Information Technology and Services

501 - 1000 employees

iTechwx dedicates the One-Stop Digital Transformation Service to our customers.

We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.

Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.

Conquer the Everest, Together with iTechwx.

[Contact Center Services]

iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.

[Information Technology Services]

iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.

Company Profile/About us

iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.

We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.

We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.

Office address

12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC

Company gallery

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