Job description for QA/QC - Outlet Audit Specialist at Resto Gurih 7
QA/QC – Outlet Audit — Gurih 7 & Rumah Talas | Bogor
Role Summary
Independent outlet auditor to ensure guest experience, service SOP, hygiene, food safety, and safety/risk standards are consistently met. Produce findings and corrective actions, then verify closure.
Key Responsibilities
- Guest Experience (End-to-End): quality of responses for phone, WA, and DM; reservation handling; arrival-to-departure experience; post-visit follow-up.
- Service SOP Compliance: hospitality, table handling, speed/accuracy, complaint handling, upselling discipline, consistency across shifts.
- Hygiene & Sanitation: personal hygiene, dining area, toilets, cleaning routines, and general cleanliness standards.
- Food Safety Practices: receiving checks, storage discipline (FIFO/FEFO), temperature control, cross-contamination prevention, kitchen handling, and safe serving.
- Safety & Risk: basic slip/trip hazards, signage, equipment safety, and safe working practices in operational areas.
- Audit Reporting & Follow-up: checklist/scoring, photo evidence, severity grading, corrective actions (PIC + due date), re-audit and closure tracking.
Requirements
- Bachelor’s degree (S1) in Food Technology, Public Health, Nutrition, Hospitality, Quality, Industrial Engineering, K3, or related.
- Certifications are a must: HACCP/Food Safety/K3.
- 2+ years in QA/QC, Operations Audit, Service Excellence, Food Safety, or K3 (F&B/retail/hospitality preferred).
- Strong observation skills, objective judgement, and firm-but-fair communication.
- Understand hygiene, HACCP basics, FIFO/FEFO, temperature control, and SOP discipline.
- Able to write clear, practical reports and follow through until issues are closed.
- Willing to work on-site across outlets with flexible hours.
