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QA & Trainer Customer Service

IDR3,000,000 - 3,300,000/Month
Full-Time · On-site
Minimum Bachelor’s Degree
1 - 3 years of experience
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Job Requirements

On-site
1 - 3 years of experience
Minimum Bachelor’s Degree

This job post is managed by

Online 4 days ago

Skills

Job description for QA & Trainer Customer Service at Travelio

Job Description:
- Create training modules regularly and continuously
- Providing a handbook as a guide for Customer Service
- Carry out daily monitoring of Customer Service on a regular basis
- Create assessment aspects for Customer Service
- Provide training to all Customer Service
- Ensure there are no errors in communicating with customers
- Responsible for agent assessment, evaluation and improvements in live chat, calls and emails
- Carry out routine checks every day to ensure there are no errors made by Customer Service

Requirements:
- Education: Minimum D3/S1 any major
- Minimum 1 year experience as QA Customer Service Trainer & Quality Assurance, Preferred in live chat & call in tech/vendor company
- Strong knowledge of quality assurance evaluation aspect, scoring, CSAT & DSAT, AHT, AWT , etc
- Familiar to provide feedback and coaching with customer Service in a formal or non-formal
- Familiar to provide evaluations report related Customer Service performance with meaningful and constructive feedback
- Experienced doing quality monitoring and creating training material
- Experienced creating strategies to improve Customer Service
- Experienced providing training with Customer Service
- Placement: Sleman, DIY
About the company
Travelio
501 - 1000 employees
Travelio.com merupakan perusahaan berbasis online pertama untuk penyewaan rumah jangka pendek yang bertempat di Indonesia. Perusahaan menawarkan properti yang terkelola secara profesional mulai dari apartemen, villa dan rumah. Inventaris properti kami sudah tersedia di lebih dari 25 kota di Indonesia. Travelio menyewakan unit secara keseluruhan tidak per kamar. Anda dapat menemukan beragam properti dengan beberapa kamar seharga 1 kamar hotel, namun lebih luas, lengkap dengan dapur dan ruang tamu. Selain itu, untuk area Jakarta, Anda dapat menemukan unit-unit apartemen yang berstandar hotel, dimana unit-unit tersebut dikelola secara langsung oleh tim Travelio Property Management (by Travelio). Tersedia kebutuhan amenities seperti perlengkapan mandi dan minibar Gratis.

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QA & Trainer Customer Service