Job description for Project Delivery Manager at Forestown
Key Responsibilities
1. Own the implementation and delivery of the company's AI products and solutions for clients in Indonesia; drive requirement confirmation, solution deployment, testing, go-live and project acceptance to ensure timeline and quality;
2. Develop and maintain project plans, implementation plans and delivery documentation;
3. Manage project scope, requirement changes and risks; coordinate with PM, product, engineering and algorithm teams based in China to resolve issues and drive closure;
4. Conduct product training, onboarding support and after-sales follow-up; remove adoption barriers and improve product utilization and business outcomes;
5. Sustain client relationships after handover, monitor product adoption and client satisfaction; own customer success activities, renewal risk identification and long-term account management;
6. Build local delivery and service best practices.
Requirements
1. Bachelor's degree or above;
2. Minimum 4 years of hands-on experience delivering enterprise software, AI products or related technical service projects;
3. Proven track record of independently delivering multiple full-cycle projects from initiation to go-live and acceptance;
4. Strong project management, execution and cross-team coordination; able to propose actionable solutions under limited resources or ambiguous requirements;
5. Solid technical aptitude: able to comprehend AI business scenarios, data preparation, performance validation and acceptance criteria;
6. Working proficiency in both Indonesian and English for client meetings, project communications and documentation; demonstrated cross-cultural collaboration.
Preferred
- Fluent in Chinese;
- Project experience in finance, contact center or related industries;
- Hands-on customer success, adoption promotion, account health management, renewal or upsell support;
- Certifications such as PMP or CCSM (Customer Success).
