Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Skills
Job description for Product Support at BAMMS (PT Teknologi Optimal Prima)
- Support business strategy with product/features improvement.
- Product improvement suggestions based on user interviews, experiments, research, surveys & analysis for all platform.
- Receive feedback or issue report from users then make documentation of them.
- Review and recap the system issue.
- Work closely with the development team in order to solve user’s issues.
- Report the bug issue to QA/development team with proper procedure.
- Manage the day to day improvement and optimization of product in coordination with operations and business development.
- Participate in daily scrum meetings, planning, reviews, and retrospectives.
- Provide testing of software and enhancements.
- Escalate all process issues to the Product Manager.
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