Job description for Product Support Engineer at Himalaya Everest Jaya
Job Description:
- Conduct customer site visits to inspect, evaluate, troubleshoot, and support industrial products including electric motors, inverters, PLC systems, and
related equipment. - Perform condition assessment and technical inspection including ampere measurement, vibration monitoring, temperature checking, parameter verification, and basic electrical/mechanical diagnostics.
- Support installation, commissioning, testing, parameter setting, and start-up activities at customer
sites. - Configure and provide technical support for inverter and PLC applications based on customer operational requirements.
- Prepare service reports, maintenance records, inspection findings, and technical documentation
regularly.
Requirements:
- Minimum Diploma (D3) or Bachelor’s Degree (S1) in Electrical Engineering, Mechatronics, Mechanical Engineering, Automation Engineering, or related field.
- Minimum 2 years of experience in Technical Support, Field Service, Maintenance, Automation, Control System, or After-Sales Service is preferred.
- Good understanding of at least one of the following areas:
- Electric Motors & Rotating Equipment
- Inverters/Variable Frequency Drives (VFD)
- PLC and Industrial Automation Systems
- Familiar with troubleshooting, installation, commissioning, and maintenance activities.
- Able to read electrical drawings, technical manuals, and control schematics.
- Willing to work in a mobile role and perform customer visits across assigned areas.
- Strong communication skills with a customer-oriented mindset.
- Own a motorcycle, able to ride, and possess a valid motorcycle driving license (SIM C).
- Experienced in preparing service reports and maintenance documentation.
- Demonstrate good discipline, responsibility, teamwork, and professional attitude.
