Job description for Product Operation Support Internship at AIZEN INDONESIA
About the Role
This role will support the Product and Operations teams in handling day-to-day product-related operational activities, including issue tracking, billing adjustments, asset registration, document checking, and user or operational complaints. The goal of this role is to ensure day-to-day product operations run smoothly while allowing Product Managers to focus more on product development, improvement, and strategic initiatives.
This is a great opportunity for someone who wants to learn how digital products operate in a real business environment and gain hands-on experience working with Product, Operations, Engineering, Finance, and other teams.
Key Responsibilities
- Handle and track day-to-day product and operational issues raised by users, Operations, and internal teams.
- Support the investigation and resolution of customer and operational complaints, including coordinating with relevant teams when escalation is required.
- Process and coordinate operational requests based on established procedures.
- Support asset registration and operational data management, ensuring vehicle and customer information is accurate and complete.
- Assist in checking and validating underwriting and customer documents according to predefined requirements and checklists.
- Monitor operational issues and follow up with relevant teams until resolution.
- Maintain accurate records of complaints, adjustments, document checks, and other operational activities.
- Identify recurring issues or operational patterns and escalate them to the Product Manager for further product improvement.
- Support Product Managers in collecting operational feedback and identifying opportunities to improve product processes and user experience.
- Assist with UAT, data checking, product testing, and other product operational activities when required.
- Prepare simple reports or summaries of operational issues and their status.
- Support other Product and Operations initiatives as needed.
Requirements
- Final-year student or fresh graduate from any relevant field such as Business, Management, Information Systems, Engineering, or related disciplines.
- Detail-oriented and comfortable working with repetitive but important operational tasks.
- Strong organizational and time-management skills.
- Good communication and follow-up skills.
- Comfortable working with spreadsheets, Google Sheets, or similar tools.
- Proactive and willing to take ownership of assigned tasks.
- Able to work independently with clear processes and guidelines.
- Willing to learn about product management and business operations.
- Good English communication skills are a plus.
What You Will Learn
During the internship, you will gain hands-on experience in:
- Product operations and digital product management
- Customer and operational issue management
- Product and business processes
- Data and document validation
- User experience and operational feedback
- Cross-functional collaboration with Product, Engineering, Operations, Finance, and other teams
- How operational problems can be translated into product improvements
What Success Looks Like
Within the internship period, you are expected to:
- Handle assigned operational requests accurately and within the expected timeline.
- Maintain accurate records and tracking of product-related operational issues.
- Reduce the day-to-day operational workload handled directly by Product Managers.
- Identify recurring issues and proactively highlight them to the Product team.
- Help create a clearer feedback loop between day-to-day operations and product improvement.
