Job description for Product Manager at PT Evo Shine Indonesia
Product Sales Manager is responsible for managing product strategy, technical performance, and the quality of tire products.
This role serves as a key liaison between technical teams and the commercial team (Sales), while also providing technical support and training to dealers, distributors, and customers.
Key Responsibilities :
- Manage product strategy and the product development roadmap.
- Act as a bridge between technical teams and the commercial team (Sales) to ensure alignment.
- Conduct product quality analysis, including warranty claims, product returns, and failure investigations.
- Perform tire wear and damage analysis to identify root causes and improvement opportunities.
- Provide technical support and deliver training to dealers, distributors, and customers.
- Coordinate with global teams/principals regarding technical issues, product improvements, and alignment with quality standards.
- Support continuous improvement initiatives to enhance product performance and customer satisfaction.
Qualifications :
- Ability to deliver technical presentations and training effectively.
- Experienced in preparing technical reports and documentation.
- Bachelor’s degree in Engineering (Industrial Engineering, Mechanical Engineering, or Physics).
- Fluent in spoken and written English.
- Minimum 8–10 years of experience in technical, warranty, or quality roles, preferably within the tire or automotive industry.
- Strong knowledge of tire construction, product performance, tire testing, and wear & damage analysis.
- Proven experience in handling product quality issues and warranty claims.
- Skills & Competencies
- Strong analytical and problem-solving skills.
- Excellent communication skills and ability to work cross-functionally.
- Ability to deliver technical presentations and training effectively.
- Experienced in preparing technical reports and documentation.
