Job description for PIC Telemarketing (Team Leader) at PT Fokus Target Solusi
• Are you a Telemarketer Leader (PIC) that considers yourself as a confident, organized, and creative in delivering outstanding telesales communication and able to work with the team and want to have a new place to continuously grow your career and capabilities?
Fokus Target as a modern demand generation and digital agency that is already recognized by Top companies such as Microsoft, Dell, HPE, IBM, Lenovo, Cisco, SAP, Tech Data, NetApp, etc is growing rapidly from 3 employees to 60 employees in less than 3 years. We are also able to pivot our business during a pandemic and grow even stronger by keeping adding teams and launching new services.
WE:
Care about your career growth
Work to give SOUND advice to Top 10 Global IT companies
Care and have a framework to successfully build relevant capabilities that align with industry
Are a modern agency that grows rapidly and ready to compensate and coach our employees
Want to help you to REACH your POTENTIAL to the fullest!
What would you do:
• Managing day to day activities and continous improvement of telesales team
• Coordinate responsibilities and capacity planning for target fulfillments for team.
• Trained the telemarketers how to handle objections, managed technical questions, and managed customers feedback.
• Managed the telemarketers’ disciplines to meet the target.
• Liaise the clients and Project Officers/ Marketing Specialist on telemarketing projects.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Be proactive in doing the telemarketer’s PIC role.
• Works to achieve the target.
• Completes the database if any outdated data.
• Writes phone conversation reports using Microsoft Excel.
• Follows up the prospects proactively to achieve the target.
What You Need to have:
• Experience in Telemarketing PIC minimum 2-3 years
• Bachelor’s degree from any study.
• Fluent in English is a plus.
• Product knowledge in IT industry is a plus.
• Basic Microsoft Excel.
• Result and target driven.
• Persistence, time management, customer service, and prospecting skills.
• Excellent Communication Skill & Problem Solving
• Discipline and professional.
