Phone Verifacation Team Leader
Job Requirements
Job benefits
Free food & beverages
Overflowing pantry or meal allowances, offering free food at work helps with company morale
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Skills
Job description for Phone Verifacation Team Leader at Kredivo Group
Requirements:
- Having experience as Customer Service Team Leader or Supervisor at least for 2 years
- Good knowledge in Collection
- Good leadership, be able to build and lead a team
- Able to read collection reports
- Good understanding in control, monitoring and coaching
- Able to speak English minimal passive
- Able to work under pressure and target
Responsibilities:
- Review performance Phone Verification Agents
- Review result from QC Team
- Finalize performance collection overall base on (break down per agent)
- Compiling report performance collection
- Prepare incentive calculation based on performance and scheme
- Prepare overtime propose for Phone Verification and admin support
- Coaching low performance Phone Verification team member
Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the Indonesian neobank Krom.
Dipo Tower Level LobbyJalan Jenderal Gatot Subroto Kav. 51-52, RW.7Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10260
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