Part Time Customer Service Specialist (Work From Home Optional)
Skills
Job description for Part Time Customer Service Specialist (Work From Home Optional) at Watson's Personal Care Stores Pte Ltd
The Part-time Customer Service Specialist will assist on the following:
1. Provide quality customer service to customers via various channels that include but not limited to calls, online, live chat, walk-ins etc.
2. Resolve customer queries efficiently and escalate problems/issues promptly.
3. Follow-up on outstanding cases and perform call back to customers if necessary.
4. Membership matters such activation of cards, loss cards replacements.
To be considered for this role, the candidate should possess the below attributes:
1. Highly adaptable in a fast-paced and dynamic work environment
2. Customer oriented with courteous disposition
3. Patient and independent
4. Good command of spoken and written English
About the company
Watsons is Singapore’s leading beauty and health retailer more than 100 stores located islandwide. Aligned with its philosophy of bringing ‘more’ to customers’ lives, Watsons strives to bring the best in beauty and health products to consumers at affordable prices. A strong advocate of preventive care, Watsons has also enhanced its health platform with 36 pharmacies located within its key stores, offering services such as medication dispensing and review, health screening packages and counseling on smoking cessation and minor ailments.
In January 2011, Watsons became the first health and beauty retailer to be awarded the Singapore Service Class (S-Class) Certification by SPRING Singapore, given to businesses that have attained service excellence covering areas including leadership and customer satisfaction. Watsons is owned by Hong Kong-listed A.S. Watson Group, CK Hutchison Holdings.
Since 2009, Watsons has been the No. 1 pharmacy/drugstore brand in Asia*
For more information on Watsons Personal Care Stores, visit www.watsons.com.sg.
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