Job description for OTA & Reservasi Admin at Capital Systems Indonesia
OTA & Reservation Admin – Honest Management
About the Role
Honest Management is looking for a detail-oriented and responsible OTA & Reservation Admin to manage villa listings, reservations, and guest communication across various Online Travel Agent (OTA) platforms.
Responsibilities:
* Manage villa listings on Airbnb, Booking.com, Agoda, and other OTA platforms.
* Update room availability, rates, promotions, and property information.
* Monitor incoming reservations and ensure all bookings are properly recorded.
* Manage booking calendars and prevent double bookings.
* Respond to guest inquiries and reservation requests in a timely and professional manner.
* Coordinate with the operational and housekeeping teams regarding arrivals, departures, and guest requests.
* Handle booking changes, cancellations, extensions, and payment follow-ups.
* Monitor occupancy and prepare regular booking reports.
* Ensure all OTA information, photos, rates, and policies are accurate and up to date.
* Assist the management team in optimizing rates and availability to improve occupancy and revenue.
Requirements:
* Previous experience in OTA management, reservations, hotel, villa, or hospitality operations is preferred.
* Familiar with Airbnb, Booking.com, Agoda, or similar platforms.
* Good English communication skills, both written and spoken.
* Good knowledge of Google Sheets / Microsoft Excel.
* Detail-oriented, organized, responsive, and responsible.
* Good problem-solving and communication skills.
* Able to work independently and coordinate effectively with the operational team.
* Experience managing multiple properties or villas is a strong advantage.
Why Join Us?
* Work in a growing villa management company in Bali.
* Opportunity to develop your career in hospitality and property management.
* Dynamic and supportive working environment.
