Job description for operations staff at Malaika Secret Home
Position Hospitality All-Rounder
Department Operations (multi-department rotation)
Reports To Hotel Manager / Duty Manager
Employment Full-Time | Rotating shifts incl. weekends & public holidays
Location Bali, Indonesia
ABOUT THE ROLE
We are looking for a dedicated and versatile Hospitality All-Rounder to join our boutique hotel team. This role moves fluidly across departments — front desk, housekeeping, bar, and food & beverage — delivering genuine, attentive service at every guest touchpoint. If you take pride in your work, love sharing the beauty of Bali, and thrive in a dynamic environment, we want to hear from you.
KEY RESPONSIBILITIES
Front Desk & Guest Services
– Welcome guests and manage check-in/out using GuestPro PMS
– Handle reservations, room assignments, and special requests
– Process payments, foreign currency exchange, and daily billing accurately
– Respond to guest enquiries by phone, email, and in person
– Resolve guest concerns promptly and professionally
Housekeeping
– Clean and prepare guest rooms and villas to boutique 5-star standards
– Replenish amenities, minibar, and linen in line with hotel standards
– Log and report maintenance issues and lost property without delay
Bar Service
– Prepare and serve cocktails, mocktails, wine, and non-alcoholic beverages
– Maintain a clean, stocked, and well-presented bar at all times
– Guide guests confidently through the drinks menu and offer recommendations
– Conduct daily stock counts and process bar transactions via POS
– Practise responsible service of alcohol at all times
Food & Beverage
– Take food and beverage orders accurately, noting dietary requirements and allergies
– Maintain solid knowledge of the menu, ingredients, and preparation methods
Concierge & Guest Experience
– Serve as a knowledgeable local guide — temples, markets, tours, dining, and experiences
– Arrange transport, activities, spa bookings, and special occasion setups
– Assist with luggage, airport transfers, and departure logistics
– Coordinate on-site wellness activities including yoga, meditation, and spa experiences
REQUIREMENTS
Essential
– Excellent spoken and written English; Bahasa Indonesia fluency required
– Experience in at least two hotel departments (front desk, F&B, housekeeping, or bar)
– Proficiency with GuestPro PMS preferred; experience with any hotel PMS considered
– Confident, warm communicator with a genuine passion for guest service
– Well-presented, punctual, and dependable
– Ability to work rotating shifts including early mornings, evenings, and weekends
– Physical fitness to perform cleaning, carrying, and active floor duties
Desirable
– Diploma or certificate in Hospitality or Hotel Management
– Experience in a boutique or lifestyle hotel environment
– Barista, cocktail, or bartending certification
– First Aid certificate
– Additional language skills (Mandarin, Japanese, French, or German advantageous)
WHAT WE OFFER
– Competitive base salary commensurate with experience
– Performance bonus paid monthly based on guest satisfaction scores and manager review
– Uniform provided
– Cross-departmental training and genuine career growth opportunities
– Annual and public holiday leave in accordance with Indonesian labour law
– A close-knit team culture built on Balinese warmth and hospitality values
HOW TO APPLY
Please send your CV, a recent photo, and a short cover letter in English to our HR team. Tell us which departments you have worked in and what draws you to boutique hospitality in Bali.
We look forward to welcoming you. 🌺
