Job description for Operations Executive at eVantage HR
Key Responsibilities
- Coordinate daily repair and maintenance schedules, technician assignments, and job progress to ensure timely completion.
- Handle customer enquiries, appointment confirmations, service updates, quotations, and after-sales support.
- Prepare quotations, work orders, invoices, service reports, and maintain accurate customer and job records.
- Coordinate spare parts ordering and follow up on outstanding purchases and service requests.
- Work closely with technicians, Customer Service, Procurement, Warehouse, and Technical teams to ensure smooth operations.
- Prepare operational reports, monitor outstanding jobs, escalate issues when necessary, and support process improvements.
Requirements
• Able to read, write, and communicate fluently in English and Mandarin.
• Strong communication and interpersonal skills.
• Well-organised, detail-oriented, and able to multitask in a fast-paced environment.
• Comfortable working independently in a remote setting.
• Basic computer proficiency and willingness to learn systems such as ServiceM8.
• Stable internet connection and a dedicated home workspace.
• Positive attitude, responsible, and committed to delivering excellent customer service.
