Operations Executive (Mandarin) (Remote)
IDR5,000,000 - 6,000,000/Month
Full-Time · Remote/WFH
Minimum Bachelor’s Degree
1 - 3 years of experience
This job was closed
Job Requirements
Remote/WFH
1 - 3 years of experience
Minimum Bachelor’s Degree
Skills
Customer Service
Leadership Development
Operations Management
Mandarin language
This job post is managed by
The Swim Starter
Online 11 days ago
Job description for Operations Executive (Mandarin) (Remote) at The Swim Starter
The Swim Starter, a Singaporean-based company, is extending its business into Southeast Asian countries. Our commitment is to empower every child with the essential skill of swimming for safety at all times. Adapting and growing with the times, The Swim Starter is seeking individuals with capability and passion, such as yourself, to contribute to the company's continued expansion. Embark on your journey with us today.
JOB DESCRIPTION
- Performing various operational functions within an organization in an efficient and effective manner
- Collaborating with cross-functional teams to achieve operational objectives and address challenges.
- Customer Service Officer onboarding & hiring process
- Customer Service Officer manpower allocation
- Reply to WhatsApp chats, Facebook Messenger and Instagram Direct Messages to answer any enquiries.
- Communicating with the manager on a daily basis for tasks (online).
- Must have a good attitude to reply to text messages.
- Fast response to new messages from leads.
- Storing or keying data accurately to the software system.
Requirements :
- Fluent in English & Mandarin (verbal and written communication skills)
- Proven experience in a operations and customer service role, preferably in a supervisory or leadership position
- Excellent interpersonal and communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to handle and resolve customer complaints with empathy and professionalism
- Familiarity with customer service software, databases, and tools
- Strong organizational and time management skills
- Flexibility to work in a fast-paced environment
Working Arrangement :
- Thursday to Monday (9am-6pm) SGT
- Remotely
- Monthly pay IDR 6.000.000
About the company
The Swim Starter has been providing Learn-To-Swim classes for kids since 1982 in Singapore, with a focus on equipping all children with the ability to swim to safety at all times.
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