Job description for Operations Coordinator at AMITY
Remote Operations & Compliance Coordinator / Manager – NDIS
Location: Remote – Australia
Employment Type: Full-Time / Part-Time (Negotiable)
Industry: NDIS / Disability Services
Work Arrangement: Remote, with regular communication with the Perth-based management team
About the Role
We are seeking an experienced and highly organised Operations & Compliance Coordinator / Manager to support the day-to-day operations, compliance and quality management of our growing NDIS disability support organisation.
This is a hands-on remote position suited to someone who understands the NDIS Practice Standards, NDIS Quality and Safeguards Commission requirements and provider operations.
You will work closely with management, administration, HR, service coordination, support workers and clinical/allied health professionals to ensure our organisation remains compliant, audit-ready and operationally efficient.
A key part of the position will be ensuring that our policies and procedures are not simply documents, but are effectively implemented across everyday service delivery.
Key Responsibilities
NDIS Compliance & Quality Management
Maintain ongoing compliance with applicable NDIS Practice Standards and Quality Indicators
Assist management with preparation for NDIS certification and surveillance audits
Maintain audit-ready compliance documentation and evidence registers
Conduct regular internal compliance checks and identify gaps
Maintain and review organisational policies, procedures, forms and registers
Monitor corrective actions and ensure identified compliance issues are closed out
Maintain continuous improvement registers and supporting evidence
Assist with NDIS Commission requests, notifications and regulatory requirements
Monitor changes to relevant NDIS legislation, standards and regulatory requirements
Participant Compliance & Documentation
Review participant files to ensure required documentation is current and complete
Monitor Service Agreements, consent forms, risk assessments and participant support documentation
Ensure participant emergency and disaster management plans are maintained
Monitor incident, complaint and feedback documentation
Assist with participant onboarding and exit/transition documentation
Coordinate reviews of participant documentation with relevant team members
Ensure evidence of service delivery is appropriately maintained
HR & Worker Compliance
Maintain worker compliance records and employee files
Monitor NDIS Worker Screening Checks and other applicable clearances
Monitor mandatory training, qualifications and expiry dates
Maintain staff induction and onboarding compliance
Assist with performance management and staff compliance matters
Maintain training and competency registers
Follow up outstanding staff documentation
Work closely with HR and management regarding recruitment and onboarding requirements
Incident, Risk & Safeguarding Management
Maintain organisational risk registers
Review incidents and ensure appropriate follow-up and documentation
Assist management in determining whether incidents may require regulatory notification
Maintain complaints and feedback registers
Monitor corrective and preventative actions
Support implementation of participant and organisational risk controls
Assist with emergency, disaster and business continuity planning
Operational Coordination
Support management with the day-to-day operation of disability services
Coordinate with administration, rostering, HR, finance and service delivery teams
Monitor outstanding operational actions and deadlines
Assist with participant onboarding and commencement of services
Follow up documentation with support coordinators, allied health professionals and other stakeholders
Assist management with operational reporting and management meetings
Develop practical systems, checklists and workflows to improve operational efficiency
Audit Preparation
Coordinate documentation required for NDIS audits
Conduct internal file reviews before external audits
Review participant and worker files against audit requirements
Prepare evidence folders and compliance registers
Coordinate outstanding actions across departments
Assist management and staff with audit interview preparation
Attend audit prepration remotely where required
Manage post-audit corrective actions and evidence
About You
The ideal candidate will have:
Previous experience working with an NDIS registered provider
Strong knowledge of the NDIS Practice Standards and Quality Indicators
Experience with NDIS certification or surveillance audits
Experience in compliance, quality management, operations or service coordination
Strong understanding of participant and worker documentation requirements
Experience reviewing policies, procedures and compliance registers
Excellent written and verbal communication skills
Strong attention to detail and ability to identify compliance gaps
Ability to work independently in a remote environment
Strong organisational and follow-up skills
Ability to manage multiple priorities and deadlines
Highly Desirable
Experience with one or more of the following would be highly regarded:
Supported Independent Living (SIL)
High-intensity daily personal activities
Community participation and Core Supports
Nursing or complex care environments
Restrictive practices and behaviour support
Incident and complaints management
Emergency and disaster management
Internal NDIS audits
Quality management systems
NDIS Commission portals and regulatory reporting
HR compliance and worker onboarding
What We Are Looking For
We are particularly interested in someone who is practical and hands-on.
We don't want compliance to exist only on paper. We are looking for someone who can review our current systems, identify what needs improvement, assign actions, follow them through and ensure that appropriate evidence is maintained.
You should be comfortable working directly with management while also following up with different departments to ensure compliance requirements are completed.
What We Offer
Remote working arrangement
Flexible working structure for the right candidate
Direct access to senior management
Opportunity to take ownership of compliance and quality systems
Long-term opportunity within a growing disability services organisation
Opportunity to help develop and improve operational systems
Supportive and collaborative working environment
How to Apply
Please submit your resume along with a brief cover letter outlining:
Your experience working with NDIS registered providers
Your experience preparing organisations for NDIS audits
Your knowledge of the NDIS Practice Standards
The types of NDIS services or registration groups you have previously worked with
Your availability and preferred working arrangement