Job Requirements
Job benefits
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Medical insurance
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Skills
Job description for Operations & Finance Manager at PolicyPal
- Managing a team of full-timers and interns, to be exposed in other departments’ duties when assigned
- Inspiring teams with your crazy – practical yet realistic – ideas, expertise and be resourceful.
- Provide actionable feedback from clients and the team to drive process and product improvements
- Provide thoughtful, strategic insights into unmet users’ needs and help ideate actions for product, marketing, and engineering leadership to implement
- Be the customers’ voice and update the product team about issues every week with your reporting
- Regularly report out on team performance to company executives, focusing on insights and initiatives to improve performance
- Work with team leads to handle client escalations and partners issues
- Significantly decrease length of the sales cycle by establishing new channel sales and post-sales process techniques alongside Product and Engineering.
- Track and reconcile bank statements
- Create cost analysis reports (fixed and variable costs)
- Process invoices and follow up with clients, suppliers and partners as needed
- Provide administrative support during budget preparation
- Participate in quarterly and annual audits
- 1-3 years’ experience in operations, customer service and finance industry are preferred
- A great communicator and presenter with exceptional attention to detail
- Strong written and spoken ability in English
- Ability to thrive in a fast-paced, dynamic start-up environment
- A passion for making onerous processes simple and quick
- Process-oriented thinking with strong problem-solving skills and a creative mind that loves to solve challenges
- Self-motivated to prioritize and manage workload and meet critical project deadlines
- Start-up mindset, willingness to work as a team
- Goal and performance-driven
- Hunger to learn more
- Willing to get your hands dirty