Job description for Operations & Customer Support Staff at PT. Slow Boat Bali
Operations & Customer Support Staff
Location: Bali, Indonesia
Work arrangement: Full-time, on-site
We are looking for a reliable and quick-thinking Operations & Customer Support Staff member to join our Bali team.
This is not a purely administrative or repetitive customer service role. You will work across different areas of the business, including customer support, order activation, order processing and day-to-day operations.
The role suits someone who is comfortable handling different tasks, learning new systems and solving problems independently.
What You’ll Do
• Handle customer enquiries and provide support via our online channels
• Process and follow up order activation requests
• Check customer and order information and identify missing or incorrect details
• Investigate operational issues and work out the next steps
• Update order, activation and customer records accurately
• Use internal systems, spreadsheets and online platforms as part of daily work
• Follow company procedures and escalate issues when needed
• Support other day-to-day operational tasks assigned by the Operations Manager
What We’re Looking For
Previous experience in our industry is not required. Training will be provided for our products, systems and internal processes.
What matters most is your ability to learn quickly, think clearly and work accurately.
You should be:
• Comfortable using computers and able to work efficiently across multiple systems
• A quick learner who can understand new processes and pick up new tools
• Good at logical thinking and problem solving
• Able to handle multiple tasks and switch between priorities
• Careful with details and accurate with information
• Able to work independently and take responsibility for your tasks
• Comfortable following SOPs while also thinking through unexpected situations
• Comfortable using English as part of your daily work
• Able to understand customer enquiries, internal instructions and system information in English
• Comfortable communicating in English with customers and team members on a day-to-day basis
• Comfortable using AI tools to assist with writing, communication and daily tasks
• Reliable, organised and willing to learn
Experience in customer service, e-commerce, order processing, operations or administration is helpful, but not essential.
Work Arrangement
• Full-time, office-based role in Bali
• 5 working days per week
• 8 working hours per day, plus a 30-minute unpaid break
• Our team operates across three shifts: morning, afternoon and evening
• The earliest morning shift may start at 6:30 AM Bali time
• The evening shift may finish as late as 11:00 PM Bali time
• You must be available to work across all three shifts as rostered
• This is not a remote or hybrid position
• You will work closely with our Operations Manager and local team
Please only apply if you are comfortable with this shift arrangement, including early morning and late evening shifts.
About the Role
Some days you may be helping a customer, checking an activation request, investigating an order issue and updating records within the same shift.
We are therefore looking for someone who is not only good at following instructions, but also able to understand a problem, find the right information and work out what needs to happen next.
If you enjoy learning new things, working with computers and solving practical problems, we would like to hear from you.
How to Apply
Please apply with your CV and include:
1. Where in Bali you currently live
2. Your current English level
3. Your previous experience in customer service, operations, e-commerce or administration
4. When you are available to start
5. Whether you are comfortable working full-time from our Bali office
