Job Requirements
Skills
Job description for Operational Manger at 8 Degree Projects
- Manage the day-to-day operations of the gym and effectively implement studio policies and procedures.
- Work with vendors to ensure all facilities, maintenance, equipment, and supply needs are met.
- Coordination of the team of coaches and coordinating changes in gyms schedule.
- Supervision and management of front desk team to ensure our Soma standards are being met.
- Creating and continuously monitoring class and staff schedules. Participate in regular meetings with the gym’s operations team and collaborate with leadership to advance company objectives.
- Welcome all visitors according to our Customer Service standards; answers all customer facing communications promptly and courteously.
- Provides excellent customer service and resolve member feedback or concerns in a professional and timely fashion.
- Ensure the delivery of a quality customer service and fitness experience consistent with Soma standards.
- Ensure students find appropriate classes attuned to their goals, preferences, and fitness level.
- Ability to educate customers on the Soma brand, sell membership services, and onboard new members through our process.
- Maintains up-to-date knowledge of our products, services, and programs
- Effectively markets and sell our products via telephone, community events, in gyms tours, etc.
- Execute local initiatives and marketing strategies to our target audiences for optimal lead conversions.
- Foster relationships with local health, fitness, and wellness communities as well as key influencers and strategic partners.
- Ability to be our ambassador and maintain a high level of customer service through regular customer engagement.
- Learn and operate our POS system effectively and efficiently.
- Analyze POS reports including sales, utilization, retention, expenses, and payroll alongside the GM.
- Manage inventory, general bookkeeping, and data entry.
- Ensure quality control of Soma services, products, and goods
Glints Safety Tips
Don't provide your bank or credit card details when applying for jobs. Legitimate employers and hiring managers do not require an application fee or expect you to pay for training.
Learn More