Job description for Operational manager at Fays Hospitality
Fays Group is seeking a dynamic, detail-oriented Operation Manager with strong leadership skills to oversee the operations of our managed exclusive villa complexes and restaurant.
You will hold full responsibility for guest satisfaction, profitability, service standards, and team management across both sectors.
Key Responsibilities
• Villa & Restaurant Operations: Lead, supervise, and ensure that all daily operations for the villas run smoothly in accordance with company SOPs.
• Guest Satisfaction: Maintain the highest standards of service for villa and restaurant guests, handling feedback or complaints promptly and professionally.
• Financial Management: Prepare and manage operational budgets (P&L), monitor expenditures, and maximize revenue from both villa occupancy and restaurant sales.
• Team Leadership: Supervise, train, motivate, and evaluate the performance of all staff members (Front Office, Housekeeping, Engineering, Kitchen, and Service).
• Asset Maintenance: Ensure all villa facilities and restaurant areas are always in pristine, clean, safe, and well-maintained conditions through close coordination with the Engineering/Maintenance team.
Qualifications
• Education: Bachelor's degree or diploma in Hospitality Management, Tourism Management, or a related field.
• Work Experience: Minimum of 2 years of experience in a managerial position (Operation Manager / Villa Manager) managing villa/resort properties that include restaurant facilities.
• Special Skill (Required): Must have a strong career background explicitly in the Food & Beverage sector.
• Financial Acumen: Solid understanding of Profit & Loss management, food cost control, budgeting, and pricing strategies.
• Language Skills: Fluent in both Indonesian and English (written & spoken) to effectively communicate with international guests and management.
Character & Leadership:
o Possess quick problem-solving abilities and visionary leadership.
o Highly detail-oriented with a strong sense of aesthetics.
o Willing to work flexible hours (including weekends or holidays if required).
