Job description for Operation Staff at eRpay
Job Description
We are looking for an Operations Staff to support our day-to-day payment product operations and ensure smooth service delivery for our merchants.
You will be responsible for handling merchant onboarding and device activation, monitoring transaction flows, managing device logistics and inventory, and resolving operational inquiries to maintain high-quality service standards.
Key Accountabilities
- Process merchant onboarding, verification, and device pairing/activation for QRIS, Soundbox, and EDC systems.
- Monitor daily transaction status, merchant operational issues, and system exceptions through internal dashboards.
- Manage device lifecycle, including inventory tracking, serial number assignment, packaging, and delivery fulfillment.
- Handle inquiries and complaints related to merchant transactions, devices, and connectivity, coordinating escalations when necessary.
- Prepare and maintain operational reports, SLA tracking, and data reconciliations using Microsoft Excel.
- Coordinate closely with acquiring banks, partners, managed service vendors, and internal teams to resolve operational bottlenecks.
Qualification
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Management, Economics, Accounting, Information Systems, or a related field.
- Fresh graduates or candidates with 0–2 years of experience in operations, fintech, banking, or merchant/EDC services are welcome to apply.
- Intermediate proficiency in Microsoft Excel (Lookup functions, Pivot Tables, basic reconciliation, and reporting).
- Basic understanding of digital payments, QRIS, EDC, and transaction handling is a strong plus.
- Strong attention to detail, disciplined with procedures (SOP/SLA), and solid problem-solving abilities.
- Good communication skills and capability to work collaboratively in a dynamic team environment
