Job description for Operation Manager at Hello-Motors
Key Responsibilities:
- Management and Maintenance:
Scheduling routine servicing, repairs, and cleaning; ensuring all vehicle registration documents (STNK) and taxes are valid; and overseeing spare parts availability and unit inventory management.
- Daily Operations and Customer Service:
Supervising check-in/check-out processes, document verification, and rental contract signing; handling roadside emergencies (such as breakdowns or accidents); and promptly resolving customer complaints or disputes.
- Team and HR Management:
Scheduling field staff, delivery couriers, and the mechanics team; providing training on customer service and safety standards; and periodically evaluating operational staff performance.
- Strategy and SOP Compliance:
Implementing and monitoring adherence to company SOPs; optimizing maintenance and daily operational costs; and coordinating with marketing or finance divisions regarding business targets.
Requirements:
- Bachelor’s degree in any discipline
- 2-3 years experience as Operations Manager or leading Rental company
- Leadership background managing teams of mechanics, customer service, and delivery staff
- Fluent in both speaking and writing in English.
- Experience in using CRM system
- Ready to work on shift
