Job description for Operation Manager at Desa Laguna Regenerative Village & Resort
Kualifikasi:
- Oversee daily island operations across guest services, housekeeping, food & beverage, and facilities
- Lead, schedule, and develop a team of 15–20 staff, fostering a positive and accountable team culture
- Manage administrative processes, including staff records, procurement, inventory, and reporting
- Working closely with General Manager in Sales and Marketing
- Ensure smooth guest experiences from arrival to departure, resolving issues promptly and professionally
- Coordinate with the marketing & sales, and back-office teams to align operations with bookings and guest expectations
- Host on the island, welcoming guests and ensuring a memorable stay
- Keep sustainability at the core of island operations, ensuring the resort’s eco-conscious principles are reflected in daily practices, guest experience, and staff routines
What We're Looking For:
- S1 (bachelor’s degree) graduate — a bachelor’s degree in any field is preferred. However, hospitality, tourism, or business-related majors are a plus.
- Minimum 3 years of professional work experience, with at least 1 year in hospitality service (Aged 30–40).
- Ideal Age: 30 to 45 years old.
- Knowledge and experience in Marketing and Sales.
- Willing to live on the island for 2-3 weeks per month: comfortable with a live-in, remote-island lifestyle and rotating schedule, with time off taken on a monthly basis.
- Strong leadership skills with experience managing a team of 15–20 people — a proven track record of supervising, motivating, and developing a mid-sized team, ideally in a hospitality or service environment.
- Familiar with administrative work — comfortable handling schedules, reports, inventory records, and other day-to-day operational work on google drive.
- Good communication skills — able to clearly coordinate with staff, guests, and management, and to handle guest concerns with tact and professionalism.
- Proficient in English, Confident English communication skills, both verbal and written
- Mature, positive personality with strong teamwork orientation — a calm, solutions-oriented approach and a collaborative attitude, well-suited to leading a close-knit island team.
- Strong knowledge in Sustainability with a genuine commitment to keeping sustainability at the core of island operations
