Job description for Operation Lead at eKan
Looking For Operations Lead for The Mat Yoga Studio
- Female, maximum 30 years old
- Fluent in English (spoken & written)
- Owns a personal laptop
- Highly organized, proactive, and fast learner
- Strong problem-solving and execution skills
- Willing to travel out of town when required
- Owns personal transportation (motorcycle or car)
- Comfortable handling daily operational issues independently
- Able to work on-call during studio operational hours
1. Daily Operations (Core)
Run daily studio operations across all branches
Ensure schedules are executed as planned
Resolve day-to-day operational issues without escalation
Be on-call for ops issues during studio hours
2. Studio Managers Oversight
Be the direct supervisor of all Studio Managers
Ensure studio managers follow SOPs
Step in when a studio manager is absent or underperforming
Conduct regular check-ins (weekly)
3. Scheduling & Staffing
Finalize class schedules (trainers, rooms, timing)
Handle last-minute substitutions
Coordinate trainer availability with studio managers
Ensure no class cancellations due to ops failure
4. SOP Enforcement
Execute and enforce existing SOPs
Flag gaps or breakdowns to Head of Ops
Ensure consistency across branches
5. Issue Management & Escalation
Handle first-line issues:
Trainer no-shows
Late arrivals
Studio readiness issues
Client service disruptions
Escalate only non-routine issues to Head of Ops
6. Reporting
Daily ops summary (brief)
Weekly ops report:
Cancellations
Attendance issues
Staffing gaps
Incident documentation
7. Coordination
Coordinate with:
Marketing (for launches & schedules)
Finance (for attendance confirmation)
