Job description for Operation Analyst at XDOF Indonesia
Job Description
- Monitor and analyze day-to-day operational performance, KPIs, and key business metrics.
- Develop and maintain operational reports, dashboards, and performance tracking tools to support business decision-making.
- Use SQL and other data analysis tools to extract, transform, and analyze data from databases and data warehouses.
- Work with data pipelines and data integration processes to ensure data is accurate, consistent, and available for operational reporting.
- Collaborate with Operations, Product, Engineering, Data, and other cross-functional teams to understand business requirements and translate them into data-driven solutions.
- Identify operational bottlenecks, inefficiencies, and process gaps, and provide data-backed recommendations for improvement.
- Track and evaluate the effectiveness of operational processes, initiatives, and improvements.
- Support the development and implementation of process improvements and automation initiatives.
- Ensure data quality and accuracy across operational reports, dashboards, and analytical outputs.
- Prepare regular and ad-hoc reports and presentations for internal stakeholders and management.
- Document data processes, reporting methodologies, and operational workflows.
- Handle ad-hoc analysis and data requests to support business and operational needs.
Job Requirements
- Bachelor’s degree in Business, Management, Industrial Engineering, Economics, Statistics, or a related field.
- 1–3 years of experience in Operations, Business Operations, Data Analysis, or a related role.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Proficient in SQL, Business Intelligent, Data Pipeline, Data Integration, Data Warehouse, Microsoft Excel or Google Sheets, including formulas, pivot tables, data cleaning, and reporting.
- Able to analyze operational data and translate findings into actionable insights.
- Experienced in preparing regular operational reports, dashboards, and performance tracking.
- Strong understanding of operational processes and the ability to identify inefficiencies, bottlenecks, and areas for improvement.
- Able to monitor KPIs, targets, and operational performance and provide recommendations based on data.
- Strong communication and coordination skills, with the ability to work with cross-functional teams.
- Comfortable handling multiple priorities and working in a fast-paced, target-driven environment.
- Proactive, detail-oriented, and able to work independently with minimal supervision.
- Good command of English, especially in written communication and documentation.
- Experience with data visualization tools, or BI tools (e.g. Looker Studio, Power BI, Tableau) is a plus.
