Job description for Online Shop Admin at Wooderlands
We're Hiring: Online Shop Admin
Are you creative, friendly, and passionate about social media and e-commerce? We're looking for a proactive team member to help manage our online store, engage with customers, and create engaging social media content.
Responsibilities
* Manage daily customer inquiries and orders across our online shop and social media platforms.
* Respond to customers in a friendly, professional, and timely manner.
* Create simple and engaging content for Instagram, TikTok, and other social media platforms (photos, videos, captions, and stories).
* Monitor social media activity and interact with our online community.
* Coordinate with the team to ensure smooth order processing and customer satisfaction.
* Assist in maintaining and growing our online presence.
Requirements
* Based in **Depok** or willing to work in Depok.
* Excellent communication skills with a friendly, responsive, and customer-oriented attitude.
* Experience managing online shop operations and handling customer inquiries.
* Familiar with social media platforms such as Instagram, TikTok, Facebook, and similar channels.
* Able to create basic social media content, including photos, short videos, and captions.
* Good English communication skills (written and spoken) are required, as some of our clients are based overseas.
You should be comfortable responding to customer inquiries in English.
* Creative, innovative, proactive, and eager to learn.
* Able to work independently as well as collaboratively within a team.
If you're passionate about social media, enjoy communicating with people, and want to grow in the e-commerce industry, we'd love to hear from you!
