Job description for Online Sales Specialist at BAKING EMPIRE
ONLINE SALES OFFICER
Company: CV Internasional Komoditi Niaga
Placement: Gading Serpong, Tangerang
Employment Type: Full Time/Contract
Experience: Minimum 2–3 years in E-commerce / Online Sales
Job Description
We are looking for an Online Sales Officer who will be responsible for managing and developing the company's online sales channels, including marketplaces and other e-commerce platforms. The position will focus on achieving sales targets, managing online stores, optimizing product performance, and providing excellent customer service.
Key Responsibilities
Manage daily operations of the company's online stores across e-commerce and marketplace platforms.
Upload, update, and optimize product listings, including product descriptions, pricing, photos, promotions, and stock availability.
Monitor and manage incoming orders, ensuring orders are processed accurately and delivered on time.
Monitor daily sales performance, product performance, traffic, conversion, and other relevant e-commerce metrics.
Develop and execute online sales strategies to achieve monthly sales targets.
Manage marketplace promotions, campaigns, vouchers, discounts, flash sales, and other available promotional programs.
Coordinate with warehouse, logistics, and other related teams to ensure smooth order fulfillment and stock availability.
Respond to customer inquiries, reviews, complaints, and other customer needs through online platforms.
Monitor competitors, market trends, pricing, and promotional activities to identify opportunities for sales growth.
Prepare regular sales reports and provide analysis and recommendations to improve online sales performance.
Maintain good relationships with marketplace representatives and other relevant e-commerce partners.
Support the development of new online sales channels and initiatives as required.
Requirements
Minimum 2–3 years of working experience, preferably in E-commerce, Marketplace Management, Online Sales, or Digital Commerce.
Experience managing platforms such as Shopee, Tokopedia, Lazada, TikTok Shop, or other e-commerce platforms.
Strong understanding of marketplace operations, online sales processes, and e-commerce promotions.
Familiar with marketplace advertising and promotional tools.
Good analytical and numerical skills with the ability to monitor and analyze sales performance.
Good communication and customer service skills.
Proficient in Microsoft Excel / Google Sheets.
Detail-oriented, proactive, responsible, and target-oriented.
Able to work independently as well as coordinate with other teams.
Willing to work onsite in Gading Serpong, Tangerang.
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ONLINE SALES OFFICER
Perusahaan: CV IKN
Penempatan: Gading Serpong, Tangerang
Status: Full Time/Kontrak
Pengalaman: Minimal 2–3 tahun di bidang E-commerce / Online Sales
Deskripsi Pekerjaan
Kami mencari Online Sales Officer yang bertanggung jawab untuk mengelola dan mengembangkan penjualan perusahaan melalui berbagai platform online, termasuk marketplace dan platform e-commerce lainnya. Posisi ini akan berfokus pada pencapaian target penjualan, pengelolaan toko online, optimalisasi performa produk, pengelolaan promosi, serta memberikan pelayanan yang baik kepada pelanggan.
Tanggung Jawab
Mengelola operasional harian toko online perusahaan di berbagai platform e-commerce dan marketplace.
Mengunggah, memperbarui, dan mengoptimalkan listing produk, termasuk deskripsi produk, harga, foto, promosi, dan ketersediaan stok.
Memantau dan mengelola pesanan yang masuk, serta memastikan pesanan diproses dengan akurat dan dikirim tepat waktu.
Memantau performa penjualan harian, performa produk, traffic, conversion rate, dan metrik e-commerce lainnya.
Menyusun dan menjalankan strategi penjualan online untuk mencapai target penjualan bulanan.
Mengelola program promosi marketplace, campaign, voucher, diskon, flash sale, dan program promosi lainnya.
Berkoordinasi dengan tim warehouse, logistik, dan tim terkait lainnya untuk memastikan proses pemenuhan pesanan dan ketersediaan stok berjalan dengan baik.
Menangani pertanyaan pelanggan, review, keluhan, dan kebutuhan pelanggan melalui platform online.
Memantau kompetitor, tren pasar, harga, serta aktivitas promosi untuk mengidentifikasi peluang peningkatan penjualan.
Membuat laporan penjualan secara berkala serta melakukan analisis dan memberikan rekomendasi untuk meningkatkan performa penjualan online.
Menjaga hubungan kerja yang baik dengan pihak marketplace dan partner e-commerce terkait.
Mendukung pengembangan channel penjualan online baru dan menjalankan inisiatif lainnya untuk meningkatkan penjualan perusahaan.
Kualifikasi
Minimal 2–3 tahun pengalaman kerja, terutama di bidang E-commerce, Marketplace Management, Online Sales, atau Digital Commerce.
Memiliki pengalaman mengelola platform seperti Shopee, Tokopedia, Lazada, TikTok Shop, atau platform e-commerce lainnya.
Memahami dengan baik operasional marketplace, proses penjualan online, serta program promosi e-commerce.
Memahami penggunaan fitur advertising dan promotional tools pada marketplace.
Memiliki kemampuan analisis dan numerik yang baik serta mampu memantau dan menganalisis performa penjualan.
Memiliki kemampuan komunikasi dan customer service yang baik.
Menguasai Microsoft Excel / Google Sheets.
Teliti, proaktif, bertanggung jawab, dan berorientasi pada target.
Mampu bekerja secara mandiri maupun berkoordinasi dengan tim.
Bersedia bekerja secara onsite di Gading Serpong, Tangerang.
