Job Requirements
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Skills
Job description for Onboarding Associate at Zeemart Asia
- Set-up customer accounts, validate accuracy of data, adhere to SOP and assist the BD team as needed
- Perform data entry tasks quickly & accurately while following procedures.
- Verify the data entered in the system, capture and correct errors.
- Monitor cross team workflows and track tasks to ensure successful onboarding and roll out of new customers is within tight deadlines.
- Escalate any serious constraints or challenges during onboarding or roll out to the Supervisor.
- Provide training (on proprietary solutions) to customers and partners as needed
- Respond to queries and resolve customer issues maintaining a high level of customer service standard.
- Support strategic project implementations as assigned and ensure that the project is on track
- Collaborate with internal teams like Development, Product & Marketing and Business Development to assist with the seamless execution of the customer on-boarding
- Communicate professionally with all stakeholders
- Explore ways to continuously improve processes and output.
- Be willing to accept any other projects or tasks as requested by Management.
- Diploma or equivalent qualification.
- At least 2 years of experience in a similar role required. F&B or FMCG industry knowledge will be an advantage
- Pro-active self-starter, with a can-do attitude and committed to service delivery excellence.
- Strong analytical ability, and a problem solver with the ability to think out of the box.
- Adaptable, flexible and willing to work in a dynamic team environment.
- Ability to develop and maintain productive relationships with key internal stakeholders.
- Excellent written, verbal and interpersonal communications skills, strong knowledge of English and Bahasa Indonesia a must.
- Excellent organizational skills with attention to detail
- Ability to multi-task, prioritize, work under pressure and within deadlines to drive open workload to completion.
- Competent in using MS Office software.
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