Job description for Offline Store Coordinator at PT. Dua Puluh TIga
Responsibilities:
- Execute daily operations in alignment with retail SOPs across stores.
- Coordinate with Store PICs to ensure efficiency, consistency, and proper implementation of all procedures.
- Support in the rollout and execution of in-store promotional programs and seasonal campaigns.
- Monitor and report sales performance, stock movements, and store-level KPIs.
- Gather and relay operational insights and on-ground feedback to Area Manager and Head of Retail.
- Supervise frontline teams by organizing work schedules, monitoring attendance, and ensuring staff coverage.
- Provide coaching and support to store teams to improve performance and customer service delivery.
- Maintain high standards of customer experience, address customer complaints promptly, and escalate where needed.
- Ensure all stores uphold brand presentation standards through proper execution of visual merchandising.
- Coordinate with VM team for display updates and seasonal product arrangements.
- Control inventory levels, monitor shrinkage, and implement corrective actions to ensure stock accuracy.
- Identify operational inefficiencies and propose practical improvements for better store performance.
- Create and submit regular performance and operational reports.
Requirements:
- Bachelor's degree in Business, Retail Management, or related field.
- Minimum 2 years of experience in retail store operations or leadership roles.
- Strong knowledge of SOPs, inventory control, customer service standards, and sales execution.
- Proficient in Microsoft Office and reporting tools.
- Excellent leadership, communication, and problem-solving skills.
- Willing to travel and coordinate across multiple store locations.
