Job description for NOC Helpdesk at PT Visionet Data Internasional
Qualifications
- Minimum Diploma (D3)/Bachelor's Degree (S1) in Informatics Engineering/Information Systems/Electrical Engineering or related field.
- Minimum 1–2 years of work experience in Helpdesk, IT Support, or NOC (fresh graduates are welcome to apply with strong foundational skills).
- Understanding of basic computer networking concepts (LAN, WAN, VPN, TCP/IP, DNS, DHCP).
- Familiarity with Windows and Linux operating systems, as well as troubleshooting user devices (PCs, printers, email, and application access).
- Proficiency in ticketing systems and monitoring tools.
- Good communication skills, thoroughness, and a service-oriented approach.
- MTCNA, CCNA, or CompTIA IT Support certifications are a plus.
- Willingness to work 24/7 shifts.
- Placement at Karawaci, Tangerang
Responsibilities
- Perform real-time system, network, and application monitoring.
- Receive and record user tickets (via phone, email, or portal).
- Handle first-level troubleshooting (end-user support, basic network/server issues).
- Escalate incidents to the relevant team if they cannot be resolved at the first level.
- Prepare daily shift reports (ticket status, incidents, and service availability).
- Maintain up-to-date procedure documentation and knowledge base.
