Job description for Network Technical Support Engineer (North America Support) at PT Welsend Global Indonesia
📍Requirements:
✅ Minimum 3 years of experience in the networking industry
✅ Strong knowledge of Switching, Routing, Wireless LAN, and DCN
✅ CCNP/HCNP/RCNP level or equivalent (CCIE/HCIE is a plus)
✅ Fluent English is required (verbal and written) as this role supports North American customers
✅ Excellent communication, customer service, and teamwork skills
✅ Fast learner with a passion for continuous technical development
✅ Willing to work shift schedules
💼 Job Responsibilities:
* Provide after-sales technical support via phone, email, and chat
* Troubleshoot Wi-Fi, Switch, Router, and other networking products
* Support System Integrators (SI), distributors, and Value-Added Resellers (VARs) in collaboration with the global team
* Ensure customer satisfaction while maintaining the company's professional brand image
🕒 Working Hours
* Supporting the North American market
* Indonesia Time (WIB): 10 PM – 7 AM (night shift)
* Placement : Soho Capital Lt.31 Unit08, Jl. Letjen S. Parman No.Kav.28, Jakarta Barat
