Network Operation Center

INTEGRA KREASITAMA SOLUSINDO

Rp3,500,000 - 4,500,000/Month

Computer & Software Network Engineer

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

Skills

Network Monitoring

Incident And Sla Management

Network Troubleshooting

Basic Routing And Switching

Job Benefits

Health Insurance

Work Insurance

THR

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Integra Kreasitama Solusindo

Job description for Network Operation Center at INTEGRA KREASITAMA SOLUSINDO

Job Description

Melakukan monitoring jaringan dan perangkat (router, switch, firewall, server, dan link internet) secara 24/7 melalui sistem monitoring yang tersedia
Mendeteksi, menganalisis, dan menangani insiden Level 1 sesuai SOP, SLA, dan prosedur incident management yang berlaku
Melakukan remote troubleshooting untuk mengidentifikasi akar masalah dan memulihkan layanan secepat mungkin
Memperbarui, memonitor tiket gangguan pada sistem ticketing secara akurat dan tepat waktu
Melakukan eskalasi insiden Level 2 atau Level 3 kepada tim Engineering, On-Site Engineer, atau pihak terkait sesuai matriks eskalasi yang berlaku
Menyusun laporan performa jaringan dan layanan yang mencakup uptime, downtime, response time, utilisasi, dan statistik insiden
Menyediakan laporan harian, mingguan, atau bulanan terkait kinerja sistem.
Membuat laporan penyelesaian masalah
Bersedia Bekerja Shifting dengan 3 shift

Job Qualification

1. Pendidikan minimal SMK bidang Elektronika/TKJ/Informatika

2. Memiliki pengalaman di bidang NOC dan Monitoring System menjadi nilai tambah.
3. Memahami dasar jaringan komputer Routing & Switching, VLAN, DNS, DHCP

4. Memahami perangkat jaringan seperti Cisco dan Mikrotik

5. Memahami troubleshooting jaringan dan analisis gangguan.

6. Familiar dengan sistem operasi Linux dan Windows Server.

7. Memahami konsep uptime, SLA, incident handling, dan escalation process.

8. Bersedia bekerja shifting 24/7.

INTEGRA KREASITAMA SOLUSINDO

Internet

51 - 200 employees

PT INTEGRA KREASITAMA SOLUSINDO is subsidiary of Djarum Group which have core focus in ICT Industry (Information Communication & Technology) specialized in managing System Integrator, Technology solution, Digital Multimedia, IT peripheral & Telco devices supplies to deliver business solution related in Telecommunication Services, Data/ Internet Connectivity & Multimedia Solution, Software as solution (SAAS) which can help to improve corporate and enterprise business needed We have business focus to bring value added services and cost efficiency to manage Triple play (Voice/ unified Communication, Data Connectivity & TV Content) in certain area/ Building Super block & Building Mixed Used Currently we have Business Partner from trusted & well known Provider who have experience and expertise as well as owning network infrastructure & licenses to deliver the services.

Office address

Atria @Sudirman Lt. 21, Jl. Jenderal Sudirman No. Kav. 33A, RT.3/RW.2, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10220

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