Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Mid/Sr Customer Success Specialist - Global Team (English Speaker) at Niagahoster
- Communicate with customers and solve their technical issues related to website via live chat.
- Assist Customers with exact guidance and resolutions.
- Going the extra mile for each Customer is part of the job.
- Focus on the Customer’s success by offering additional services, tools, and products.
- Response and check abuse of service (spam/phishing).
- Constantly grow - learn about IT every day to become a web hosting expert.
- 1-3 years of experince in a customer service-related roles
- Strong English communication skills (C1 or higher) / TOEFL ITP (550) / IELTS (7,0).
- Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred.
- Min. Diploma in any field (IT field is a plus).
- Well developed interpersonal skills: customer-focused, communicative, confident, collaborative.
- Availability to work a flexible schedule (full-time only, morning/day/night shifts).
- Having knowledge in the domain, hosting, blog, and website will be preferred.
- Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits.
- An 8-week training course in technology, product and communication knowledge.
- Individual monthly unlimited bonuses right after finishing training.
- Full remote working opportunities - everyone from Indonesia is welcome.
- A supportive global team who are eager to share their knowledge and spend time with you.
- Continuous personal development: books, workshops, individual mentorship.
- Extraordinary team buildings, birthday presents, company events, and more!
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