Job description for Marketplace Customer Service at PT Maju Express Indonesia
We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service. In this role, you will be responsible for delivering excellent service to our online customers, resolving inquiries efficiently, and ensuring a smooth shopping experience.
Responsibilities
- Provide timely and professional responses to customer (including Chat, Complaint, and Product Review)
- Ensure all Customer Service rate metrics are excellent, including response time, resolution rate, and customer satisfaction scores
- Provide accurate information about product specifications, compatibility, and usage
- Guide customers through troubleshooting steps and basic technical support
- Maintain customer satisfaction by providing effective solutions and follow-ups
- Coordinate with related team to resolve customer issues.
- Handle and monitoring order issues, such as returns, refunds, and shipment tracking
- Order processing
- Provide daily, weekly or monthly reports
Requirements
- Max. 33 years old
- Candidate must prosses at least Bachelor's Degree
- Proven experience in customer service, preferably in the electronics or e-commerce industry
- Excellent written communication skills, customer-friendly manner
- Strong problem solving skills and a proactive attitude
- Ability to multitask and remain calm under pressure
- Willing to work flexible schedules
- Must have skills in using Excel and Power Point
