Job description for Marketing Spesialist at PT StoryG Jaya Indonesia
MARKETING SPECIALIST
Location: Surabaya
Employment Type: Full-time
REQUIREMENTS
Education
- Minimum Bachelor’s Degree (S1).
- Preferably majoring in Marketing, Business Management, Communication, Hospitality, or a related field.
Experience
- Minimum 3 years of experience in Marketing, Sales, Customer Service, or related fields.
- Experience in F&B, hospitality, retail, commercial areas, or customer-oriented businesses is preferred.
- Experience in handling marketing activities and customer engagement.
- Experience in coordinating with different teams is preferred.
Skills
- Good communication and interpersonal skills.
- Good customer handling skills.
- Good understanding of marketing and promotional activities.
- Able to analyze customer needs and market trends.
- Able to prepare simple marketing reports.
- Able to coordinate and work with different teams.
- Able to use Microsoft Office / Google Workspace.
- Social media and digital marketing skills are a plus.
- Good problem-solving skills.
PERSONAL QUALIFICATIONS
- Good discipline and responsibility.
- Good attitude and manner.
- Confident and professional when communicating with customers.
- Neat and presentable appearance.
- Friendly and customer-oriented.
- Proactive and willing to take initiative.
- Able to work independently and as part of a team.
- Able to work under pressure and meet deadlines.
- Flexible with operational needs.
Final salary will depend on experience, skills, and interview results.
1. MAIN RESPONSIBILITIES
Marketing & Promotion
- Plan and execute marketing activities and promotional programs.
- Develop marketing ideas to increase customer interest and sales.
- Support campaigns, events, and promotional activities.
- Monitor the results of marketing activities.
- Identify customer needs, market trends, and business opportunities.
- Conduct basic market research and competitor analysis.
- Help develop marketing materials and promotional content.
Customer & Service
- Handle customer needs and inquiries professionally.
- Build and maintain good relationships with customers.
- Understand customer feedback and identify areas for improvement.
- Ensure customer service follows company standards and SOPs.
- Handle basic customer complaints and coordinate with the relevant team when needed.
Commercial Area Support
- Support marketing activities in the market and commercial areas.
- Coordinate with the Commercial and Restaurant teams.
- Support activities related to customer engagement and area promotions.
- Help ensure promotional activities are properly implemented in the field.
Staff Training & SOP
- Support training for staff regarding customer service and customer handling.
- Help staff understand and follow service SOPs.
- Monitor service standards and provide feedback when needed.
- Coordinate with supervisors regarding staff performance and service issues.
2. REPORTING & COORDINATION
Prepare regular marketing activity reports.
Report customer feedback and marketing activity results.
Coordinate with internal teams to ensure marketing activities run smoothly.
Communicate with management regarding marketing plans and results.
