Marketing & Tenant Relations

Job Description

• Space Leasing & Marketing: Actively market, promote, and lease out vacant commercial spaces (office floors, retail units, or exhibition areas) inside the building to achieve targeted occupancy rates.
• Tenant Acquisition: Prospect, pitch, and onboard new prospective tenants through robust networking, property viewings, and marketing presentations.
• Negotiation & Contract Management: Handle the complete leasing lifecycle, including price negotiations, drafting Lease Agreements (MOU/SLA), and managing contract renewals.
• Tenant Relations & Retention: Serve as the primary liaison for all existing tenants, managing day-to-day inquiries, addressing complaints promptly, and ensuring high tenant satisfaction and retention.
• Operational Coordination: Collaborate closely with internal departments (Building Management, Engineering, Legal, and Finance) to ensure a smooth transition from tenant fit-out phases to daily operations.
• Market Intelligence & Reporting: Monitor market trends, analyze competitor pricing, and prepare regular reports on occupancy rates, pipeline prospects, and tenant feedback.

Job Specifications (Requirements)

• Education: Minimum of a Bachelor's Degree (S1) or Diploma (D3) in Marketing, Communications, Business Administration, Hospitality, or a related field.
• Experience: Proven experience in Marketing, Commercial Leasing, or Tenant Relations, specifically focusing on leasing out building spaces (malls, office towers, or apartments).
• Skills: Strong negotiation, presentation, and interpersonal communication skills with a persuasive approach.
• Language Proficiency: Fluent in Bahasa Indonesia. Business-level proficiency in English (written and spoken) is a strong advantage.
• Attributes: Highly customer-oriented, proactive problem-solver, capable of working under pressure, and possessing excellent multitasking abilities.
• Tools: Proficient in MS Office suite (Word, Excel, PowerPoint) for compiling client proposals and operational reports.